Frequently Asked Questions
Everything you need to know about our sustainable essentials.
Where does Baserange ship?
We offer worldwide shipping. Delivery times vary by region, typically ranging from 2-5 business days for domestic orders and 5-10 business days for international destinations.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that for hygiene reasons, underwear cannot be returned unless the seal is intact.
How should I care for my organic cotton and silk pieces?
To ensure longevity, we recommend hand washing or using a gentle machine cycle with cold water and eco-friendly detergent. Always air dry your garments away from direct sunlight.
Are your materials sustainably sourced?
Yes, we prioritize natural, recycled, and organic fibers such as GOTS-certified cotton, bamboo, and high-quality silk, working closely with small family-owned factories to ensure ethical production.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact our support team within one hour of placing your order.